Contact Based on Us
Questions, fixes, refunds, or anything else — we’re one email away.
The fastest fix
- Orders or downloads: write from the email address you used at checkout and tell us what happened — stuck generation, wrong faces, download trouble.
- Refunds: most problems start with a free redraw instead — see the refund policy for when a refund applies and how to request one.
- Privacy requests (deleting your account or data): email from the address linked to your order. The privacy policy explains exactly what we keep and for how long.
- Press or partnerships: put “press” or “partnership” in the subject line so it finds the right inbox.
Who you’re writing to
Based on Us is operated by Clearpoint Systems, operating from Israel. We’re small on purpose: the person reading your email is close to the people who built the thing you’re writing about.