Refund Policy

Last updated: August 6, 2026

Try it before you buy

Before any payment, you see a free sample panel and cover generated from your actual photos. That is your chance to judge the art style and how the likenesses come out — please look at it carefully before purchasing. Because you approve the style from your sample before paying, disliking the style itself is not a defect — the protections below cover genuine errors, not taste.

Personalized orders are final

Every comic is a one-of-a-kind digital product, custom-made from your photos and story and delivered instantly as a viewable, downloadable file. Because it is made to order for you and cannot be “returned”, all sales are final once generation of your full comic has begun — with the two important exceptions below.

Included edits — get it right before you finish

Your comic isn’t final until you say so. While your comic is in the editor, every order includes a set number of AI art edits — redraw or adjust any panel or the cover; your order’s exact allotment is shown in the editor — plus unlimited free text edits to captions and dialogue. If something is wrong (a garbled face, a missed instruction), use your included edits to fix it, or contact support@basedonus.com and we’ll help.

Included edits are part of creating your comic, not an open-ended guarantee: once you have finished your comic and downloaded or shared it, the creation stage is over and finished comics are not reopened for further editing later. We may decline redraws or refunds that show a pattern of abuse across orders or accounts.

If we can’t deliver, you get your money back

If generation fails, or even with your included edits we cannot deliver a comic of reasonable quality, contact us promptly and we will refund your order in full.

How refunds are processed

Email support@basedonus.com from the email address used at checkout, with your order details. Approved refunds are issued by Creem, our merchant of record, to your original payment method — typically within 5–10 business days.

Before you dispute a charge

If something is wrong, email us first — we usually reply within 2 business days and would much rather fix the problem. Filing a chargeback with your bank before contacting us can delay or forfeit a fix or refund, because the order has to be paused while Creem reviews the dispute.

Your statutory rights

Nothing in this policy limits consumer rights that applicable law does not allow to be waived. For buyers in the EU/UK: by purchasing you request immediate delivery of personalized digital content and acknowledge that the statutory withdrawal right ends once delivery has begun.

Questions

We’d rather fix a comic than argue about it — if anything is off, write to support@basedonus.com and we’ll make it right.